Frequently Asked Questions
Ordering
Q: How do I place an order?
A: Browse our products, add items to cart, and proceed to checkout. You will receive an order confirmation email.
Q: Can I get a sample before bulk ordering?
A: Yes! We offer free samples. Contact us through the Contact page to request one.
Q: Do you accept OEM orders?
A: Yes, we accept OEM orders. Please contact us with your requirements.
Products
Q: Are your MC4 crimping tools compatible with standard MC4 connectors?
A: Yes, our tools work with all standard MC4 photovoltaic connectors.
Q: What wire sizes do your crimping tools support?
A: Our A-2546B and LY-2546B support 2.5/4/6mm² (AWG 14/12/10).
Shipping
Q: How long does shipping take?
A: Standard shipping: 7-15 business days. Express: 3-7 business days. See our Shipping Policy for details.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Payment
Q: What payment methods do you accept?
A: We accept major credit cards and PayPal.